Website Terms & Conditions

These terms and conditions apply to the use of this website, including the purchase of goods and/or services. By using this Website you agree to be bound by these terms and conditions.

Disclaimer

All possible care has been taken in the preparation of this website. However, specification and particulars in relation to the products referred to in our catalogue and website are subject to change without prior notice. Some photographs contain samples which are representative only. Stocked item may vary in colour and look. Leading Edge Electronics Gladstone Hi-Fi (hitherto known as LEEGH) will not be held liable for any errors or omissions.

Please note that if the Website contains any typographic errors then these are subject to correction. Items which are advertised as discounted have been ticketed and offered for sale at the higher price before the sale commenced. Sales may have taken place at lower prices.

Whilst we have no reason to believe that any information contained on the Website is inaccurate, we do not warrant the accuracy, adequacy or completeness of such information, nor do we undertake to keep the Website updated.

You acknowledge and agree that, despite all reasonable precautions on our part, the Website cannot be guaranteed to be error free, uninterrupted, timely or secure and you acknowledge that the existence of any such errors, interruptions, delays or security limitations will not be a breach of this Agreement. To the full extent permitted by law, we do not accept responsibility for any loss or damage, however caused (including through negligence), which you may directly or indirectly suffer in connection with your use of the Website or any linked website, including (without limitation) any such loss arising out of your use of or reliance on information contained on, or accessed through, the Website.

Advertisements

Responsibility for the content of advertisements appearing on the Website (including hyperlinks to advertisers' own Websites) rests solely with the advertisers. The placement of such advertisements does not constitute a recommendation or endorsement by us of the advertisers' products and each advertiser is solely responsible for any representations made in connection with its advertisement.

Linked websites

The Website may contain links to other websites ("linked websites") and are provided for convenience only and may not remain current or be maintained. We are not responsible for the content or privacy practices associated with linked websites. Our links with linked websites should not be construed as an endorsement, approval or recommendation by us of the owners or operators of those linked websites, or of any information, graphics, materials, products or services referred to or contained on those linked websites unless otherwise stated.

Images

Although all reasonable care is taken to ensure that images reflect as accurately as possible to the actual size & colour of the products, some products may appear a different colour, larger or smaller than their actual size when represented in the Website.

Prices

The prices throughout this site include GST. So you can be confident of price stability. At LEEGH, we make every endeavour to maintain prices on our website. However, factors beyond our control (such as changes in foreign currency exchange rates, changes in base material costs, etc.) may vary costs and we reserve the right to amend prices accordingly. 

Payments

When you purchase goods or services through the Website you must pay for those goods or services at the time of purchase. We do not guarantee the availability of goods advertised on the Website but will use reasonable endeavours to source the goods in a timely manner. You will be notified ASAP if goods aren’t available.  Unless expressly stated to the contrary all amounts expressed on this website are inclusive of GST.

Special Order

Special Orders are products that are ordered directly from our suppliers at your request, either in-store or on our website.  Delivery time will vary depending on location and supplier. LEEGH endeavours to ensure the product is available but cannot be liable for any items that may become unavailable at the time of order due to circumstances beyond our control. All orders must be paid in full before orders will be delivered.

Special Order products can not be returned or exchanged unless faulty, so please take extra care to ensure the product is right for you before ordering.

Stock Availability

At LEEGH we are constantly seeking new products and due to the rapid developments within the electronics industry some products on this website may become obsolete or discontinued during its life. In the event of this happening we apologise for the inconvenience and will contact you to advise of a similar product where possible.

Click & Collect

After placing a Click and Collect order through our website, the order will not be automatically accepted, nor is it automatically available for collection. Only after we have confirmed the stock is available for collection will the order be accepted, and collection be allowed. A ready to Collect email will be sent once these conditions are met.

If your products are in stock we aim to have your order ready as soon as possible. Click and Collect may be unavailable during major sales events and promotions. In peak trading periods or where item/s in your order are not available and need to be sourced from another fulfilment location, this may result in delays in fulfilment. In the event of circumstances beyond our control, for example, extreme weather, a flood or fire, Covid-19, we shall not be liable for any delay or failure to make your order available for collection within the estimated timeframe. Collection from stores can only be done during store opening hours.  Store opening hours can be found here.

Click and Collect orders cannot be modified or cancelled once your order has been confirmed. In this instance the order will be collected and then standard return policy applies & an administration fee will apply.

When collecting your goods from the store, you are required to supply a copy of your Ready to Collect email and photo ID for the goods to be released.

If you are not personally available to collect the goods, you may appoint a representative, please contact the store prior to collection to arrange this. The representative is required to supply a copy of your Click and Collect order confirmation email and photo identification at the time of collection.

Some products & deals shown on our website are only available to purchase and collect in store. 

For mail order & internet purchases special conditions apply:
• Goods - Aerosols, flammable, heavy and bulky items cannot be sent by post.
• International orders are not accepted.

• Freight - Various freight options and rates are given on the order page. If purchasing heavy/bulk or multiple items, please contact the store 07 49726660 or info@gladstonehifi.com for a personalised freight quote.
• Missing or damaged goods - At LEEGH, we've sent out thousands of parcels via post & courier over the last 25+ years and the number of items that have been genuinely lost is less than 0.001%. However it must be emphasised that our responsibility for the goods ceases when the goods are handed over to the nominated carrier. Risk on the goods passed to you when the goods leave our store. Please contact our store if you want to have goods insured against loss in transit at your cost - otherwise loss of goods in transit is at your own risk. All claims for missing and damaged goods in transit must be lodged with the carrier or local Post Office.
• Insurance - If you wish to insure, we are happy to arrange it on your behalf. This insurance covers goods DAMAGED in transit. If you order by phone you will be asked if you wish us to insure on your behalf. We do not automatically issue insurance unless you specify. If you don't mention insurance you will NOT be insured.
  • Please understand that company policy is that we do not under any circumstances issue instructions to our shippers to leave shipments unattended when no one is at the delivery location. Shippers also do not ring mobile or phone numbers to confirm deliveries. It is up to the receiver to make arrangements to be at the delivery location to receive orders, or leave authorisation for an agent to sign for them, on delivery.  Tracking details which are sent to you by us, allows you to make these arrangements prior to delivery.
  • Out of stock items - We will contact you if the goods are out of stock.
  • Order acceptance policy - Your receipt of an electronic or other form of order confirmation does not signify our acceptance of your order, nor does it constitute confirmation of our offer to sell. LEEGH reserves the right at any time after receipt of your order to cancel your order in full, or part of your order, for any reason. Reasons for cancelling include but are not limited to an error in the price or the product description posted, product availability or if your order has breached our terms and conditions. If your order has been cancelled we will contact you within a reasonable time frame.

Promotions

We may from time to time offer discounts and promotions in respect of our goods and services. The specific terms and conditions of those discounts and promotions will be located on a specific location on the Website, however, these terms and conditions apply to those discounts and promotions in addition to any specific terms and conditions. The provision of any such offers may be removed at any time in our complete discretion. You must ensure that your access to this website is not illegal or prohibited by laws which apply to you.  Some products & deals shown on our website are only available to purchase and collect in store

Warranties and guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to the statutory warranties, our goods come with a limited manufacturers’ warranty from the date of purchase covering against defects in material and/or workmanship on all of the goods that we sell. 
We will, at our sole option, repair or replace a defective product or provide a refund for the purchase price. 

The limited warranty exclude, to the extent permitted in the legislation (including under the Australian Consumer Law):

• damage due to ordinary wear and tear, misuse, accident, abuse, alteration, substitution;
• improper repair or warranty service performed by someone other than us or our authorised repairers, theft, disappearance;
• lost and/or any other type of use causing deterioration.

You must bring your original receipt of purchase for claim under the warranty. 

Under the limited guarantee period when a product is returned for repair then only the remaining term of the original guarantee will continue to apply (e.g. if a product is purchased under the 12 month limited guarantee and returned for repair after 6 months from the date of purchase, once the repaired product is handed back to the customer, the remaining guarantee term will be 6 months.

Exceptions to guarantees. The consumer guarantees do not apply if you:

• got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it
• misused a product in any way that caused the problem
• knew of or were made aware of the faults before you bought the product
• asked for a service to be done in a certain way against the advice of the business or were unclear about what you wanted

Intellectual property rights

All Intellectual Property Rights in the Website (including text, graphics, logos, icons, sound recordings and software) are either licensed to us by third parties or owned by us. You must not in any form adapt, reproduce, store, distribute, print, display, perform, publish or create derivative works from any works or other subject matter or any part of this website generally; or commercialise any works or other subject matter, information, products or services obtained from any part of the Website; without our written permission.

All brand, product and service names used in the Website are the trade-marks of us or third parties who have licensed us to use their trade marks. You are not allowed to use or reproduce any such trade marks in the course of trade, and you may only use such trade marks for accessing, viewing and/or interacting with the Website for your own personal and non-commercial use.

Unless we agree otherwise in writing, you are provided with access to the Website only for your personal use. You are authorised to print a copy of any information contained on the Website for your personal use, unless such printing is expressly prohibited. Without limiting the foregoing, you may not without our written permission on-sell information obtained from the Website.

Viruses and access

You must take your own precautions to ensure that the process which you employ for accessing the Website does not expose you to the risk of viruses, malicious computer code or other forms of interference which may damage your own computer system or data.

General

To the extent permitted in your local jurisdiction, these terms and conditions are governed by the laws in force in Queensland and you agree to submit to the exclusive jurisdiction of the courts of that jurisdiction.
We are not liable for any failure by us to comply with these terms and conditions where such failure is due to circumstance beyond our reasonable control.
If we waive any rights available to us under these terms and conditions on one occasion, this does not mean that those rights will automatically be waived on any other occasion.
If any of these terms and conditions, or any part of a particular term or condition, is or are held to be invalid, unenforceable or illegal for any reason, the remaining terms and conditions, or the remaining part of a particular term or condition as the case may be, shall nevertheless continue in full force.
We reserve the right to amend these terms and conditions from time to time. Amendments will be effective immediately upon the placement of a notification of such amendment on this website. Your continued use of the website following such notification will represent an agreement by you to be bound by the terms and conditions as amended.

Privacy Policy

Leading Edge Electronics Gladstone Hi-Fi is committed to protecting the privacy of all individuals. To deliver our commitment to privacy, we will comply with the legislation and regulations of the countries in which we operate. This statement provides a succinct overview of how we handle personal information. The Privacy Policy were updated February 2019. As an Australian registered company, Leading Edge Electronics Gladstone Hi-Fi is bound by the current Privacy Act, any amendments and the Australian Privacy Principles (APPs) contained within that Act. All employees and officers of Leading Edge Electronics Gladstone Hi-Fi  are required to comply with the Act and this Privacy Statement. Information or opinions which are collected, held, used or disclosed by Leading Edge Electronics Gladstone Hi-Fi  about an individual whose identity is apparent, or can reasonably be ascertained, will be protected by the standards outlined in this Statement.

To deliver our commitment to privacy, we will:
• Be bound by, and comply with, the APPs under the Act in relation to personal information,
• Communicate this Privacy Statement to all employees and stakeholders to ensure awareness of their requirement to comply with our privacy standards and to anyone else who asks for it,
• Ensure lawful, fair and unobtrusive means are used to collect personal information that is necessary for our business purposes,
• Collect sensitive information only with the individual's consent and not disclose any personal information to an unrelated third party, except with the individual's consent or where we are required to do so by law,
• Take reasonable steps to destroy or de-identify personal information in a secure manner when we have no further need for it or are required to do so by law,
• Ensure only authorised personnel who have agreed to keep personal information confidential have access to the information,
• Take reasonable steps to keep personal information up to date, accurate and complete,
• Provide individuals access to their personal information on request,
• Periodically review and revise this Privacy Statement and related procedures to maintain relevance.

Leading Edge Electronics Gladstone Hi-Fi recognises and respects the importance of each individual's privacy. This Statement and related procedures ensure all personal information held by Leading Edge Electronics Gladstone Hi-Fi is handled appropriately and kept confidential.

What Do We Use Personal Information For?

Any personal details you provide will be used for the purpose of dealing with your request, enquiry, transaction or application for employment. This may involve disclosing your personal information to companies within Leading Edge Electronics Gladstone Hi-Fi, or to service providers who assist us in operating our business. These organisations are required to comply with the principles of this Statement.

Data Security

We take steps to protect the personal information we hold against loss, unauthorised access, use, modification or disclosure, and against other misuse. When the personal information that we collect is no longer required, we destroy or delete it in a secure manner, in accordance with our documented procedure.

Definitions

In this agreement:

Business Day means a day on which banking institutions generally are open in Australia but excluding Saturdays, Sundays and public holidays;

GST means GST as that term is defined in the GST Law, and any interest, penalties, fines or expenses relating to such GST;

GST Law means, where the context requires or permits, the A New Tax System (Goods and Services Tax) Act 1999 (Cth) and/or associated Commonwealth legislation, regulations and publicly-available rulings;

Intellectual Property Rights means: any confidential information; copyright (including rights in the nature of, or analogous to, copyright); database rights; performer's protection; moral rights; inventions (including patents); trade-marks; service marks; designs; circuit layouts; and any other rights of a proprietary nature in or to the results of intellectual activity in the industrial, commercial, scientific, literary or artistic fields, whether or not registered or registrable and includes any right to apply for the registration; renewals and extensions; licences, of such rights listed in (a) to (l) above.

Any Problems?

We are proud of our standing with customers and are keen to get any feedback, good or bad, to improve our service, products, stores - in fact any aspect of our business. So please, do not hesitate to contact us.

For further information, Store locations and hours Click here.